For Tern Travel, I designed and optimized multiple features across the Host Agency and Traveler-facing platforms, with a focus on streamlining workflows, enhancing user experience, and introducing flexible functionality for travel management.

Key projects included:

Financial Reconciliation Flow for Travel Agents

Created a reconciliation interface that organizes and auto-matches transactions for quick review. Integrated FlatFile for importing data, allowing editable fields and easy visibility into transaction details.

Skills Used: User Flow Design, Data Integration, Interaction Design, Usability Testing.

Traveler Itinerary App & PDF Export

Designed an itinerary app design to accommodate mobile-friendly PDF exports for short-term value. I designed a modular format that includes daily summaries, essential travel details, and anchored navigation for easy access. Explored options for visually appealing templates to enhance traveler engagement.

Skills Used: UX/UI Design, Research, Prototyping, User-Centered Design.

Traveler Grouping & Tagging Feature

Ideated a tagging system for organizing travelers within each trip, enabling activity assignments based on specific group interests. Designed hover states for easy viewing, options for group vs. individual assignments, and access levels to control visibility and permissions.

Skills Used: Information Architecture, Interaction Design, Contextual Design, Access Management.

These projects demonstrate my expertise in crafting efficient, user-centered designs that simplify complex workflows for both host agencies and travelers, providing immediate functionality while anticipating long-term product needs.